FAQs | Frequently Asked Questions

Frequently Asked Questions

Remember that you can always contact us if you need help. We take pride in our customer service.

Order Status

Order Tracking?

What if my package was never delivered?

If the order status claims it has been delivered, but you have not received the package, please contact us via telephone ASAP.

What if my order was missing items?

If the order is missing items consider that it may be because it shipped in two different packages, but feel free to contact us via telephone ASAP if that does not alleviate that concern.

How do I change my order?

If it has not already shipped, you can log in and change the quantity and the items ordered.

My Account

What if I forgot my password?

There is a link you can click at log in if you have forgotten your username or your password, but if that doesn’t work for you then please contact us.

What are my shipping options?

Visit our shipping policy page for complete details.

What is Adams & Company return policy?

For a detailed explanation, please visit the Return Policy page.

New User

Go to the Registration Page

Why can’t I see product prices?

You need to log in, in order to see prices and place orders. If you are not a member partner, then read on.

How do I become an Adams & Company partner?

If you have a retail store (online or a physical store location) we can supply you with inventory when you sign up and place an order for product. Becoming a partner is easy, but you must meet specific criteria. Once you are a member you have access to all our prices and fast shipping options. In order for you to become a partner, we have these 3 basic requirements:

A completed physical copy of tax resale certificate or documentation of a valid resale number (Excluding AK, DE, NH, MT, OR per no sales tax).
A valid physical copy of business license is required.
Billing/shipping address, phone/fax/e-mail, and a contact person.

Do you offer home décor wholesale supply for ecommerce sites?

Yes! We offer home décor wholesale supply to ecommerce sites ( and stores with an actual physical location, as well). See above for the criteria to become a member/partner, and learn how you can get our product on your website ASAP. We are so easy to work with, you will wonder why all your suppliers don’t do it like us.

Can I buy home décor wholesale supply for my retail store?

Absolutely! As stated above, we supply both brick and mortar retail stores, and ecommerce stores. If you have one, the other, or both, you will love working with us and selling our product. It will fly off your shelves. If you are looking to buy wholesale home décor supply for retail store, then contact us or sign up. Our well informed staffed can assist you with an inquiries and our catalog includes a wide variety of items. All best sellers are marked and starter package deals are available. Sales reps are available in selection states, shown below.

How to find wholesale home décor suppliers?

It’s not easy, but if you have made it this far, then you have succeeded in finding at least one. It is easy to become a partner and place orders, and your customers will love our selection of products. Find out for yourself why so many choose Adams & Company.